Help, locked out of my account

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  • #116270

    Writing this from a newly created account. It’s been a while since I last logged into wordpress.com, now I find my password does not work, I tried the password recovery form but do not get any message. Tried the Account Recovery form but I do not have proof of ownership. I have an email from 2008 with a 32 character string which is not accepted. My account was created in 2005 but I do not have earlier emails.

    What can I do? I can write from the associated email and my twitter account is configured on a widget on the sidebar, I guess those would be my proof of ownership.

    Please advice.

    I see WordPress sent my this email

    From: WordPress.com
    Sent: Saturday, December 23, 2017 6:19 AM
    To: (email redacted)
    Subject: Your WordPress.com password has been reset

    Your WordPress.com password has been reset

    Howdy,

    We recently discovered your login credentials in a list of compromised emails and passwords published by a group of security researchers. This list was not generated as the result of any exploit on WordPress.com, but rather someone gaining access to the email & password combination you also used on another service.

    For your security, we have temporarily locked your WordPress.com account (kurazaybo).

    Until you reset your password you will not be able to access your sites:
    – kurazaybo.wordpress.com

    To request a new password and regain access to your account, please click the ‘Lost your password?’ link on the WordPress.com login page and follow the instructions.

    It is very important that your new password be unique – using the same password on different web sites increases the risk of your account being hacked. Now would be a good time to go through all of your online services and set distinct, strong passwords for each.

    Once your password has been changed, we strongly recommend making your account even more secure by enabling Two Step Authentication under the Security section of your Profile menu.

    — The WordPress.com Team

    #116289

    agepeuve
    Plantilla

    Hi there!

    Don’t worry, as you still have access to your email account, it shouldn’t be too difficult to reclaim your account :)

    First, try to use this password recovery form:

    https://en.support.wordpress.com/passwords/

    If you don’t see the reset email in your inbox, please be sure to check your email’s spam folder.

    Let me know if you have any trouble regaining access to your account.

    By the way, this is the Spanish support forum. Next time, if you want to ask questions in English, I’ll recommend you to visit this other one:

    https://en.forums.wordpress.com/

    #116312

    Thanks,

    My problem is I am not getting the reset email, I must have tried dozens of times and have searched in my inbox, spam folder and filters. I tried with this account, which is linked to a different gmail account and I got the message with no issue.

    As for the language, I am actually in Mexico, I just assumed english. I guess I’ll stick to it so as to not make this more confusing.

    #116313

    galois
    Moderador

    As for the language, I am actually in Mexico, I just assumed english

    Puedes escribir en español en este foro, entonces. ;)

    Y con respecto a tu consulta, como último recurso tienes el formulario:
    https://wordpress.com/wp-login.php?action=recovery

    Pero deberás probar que eres el dueño del sitio/blog.

    #116325

    Gracias, desafortunadamente no cuento con prueba de propiedad. Únicamente una url con una cadena de 32 caracteres que se me envió en una ocasión posterior a la creación de la cuenta con el propósito de cambiar a otro correo.

    En este caso entonces considero ya mi cuenta perdida?

    Hay manera de revisar por qué no veo el correo de reseteo de contraseña?

    #116326

    Una pequeña aclaración, no cuento con las pruebas de propiedad que solicitan en ese formulario, sin embargo puedo enviar un correo de la cuenta de correo asociada, como se mencionaba en una respuesta anterior.

    ¿Es posible solicitar apoyo por ese medio?

    #116327

    galois
    Moderador

    Intenta mandar un correo desde la cuenta asociada, como lo charlaron con @agepeuve
    Lo puedes hacer, por ejemplo, a help@wordpress.com

    #116422

    agepeuve
    Plantilla

    ¡Hola!

    Veo que conseguiste recuperar el acceso a tu cuenta :)

    Voy a marcar el hilo como resuelto.

    ¡Un saludo!

    #116677

    kurazaybo
    Miembro

    Gracias, así es.

    #116777

    agepeuve
    Plantilla

    Me alegro de verte en tu otra cuenta :)

    ¡Un saludo!

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